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Povito

Frequently Asked Questions

Last updated: 19 October 2026

Ordering

Do I need an account to order?

No. You can check out as a guest with your mobile number, and follow your order with Track order. If you sign in, your orders, addresses and saved items stay in your account.

How do I sign in?

With your Iraqi mobile number. We send you a one-time code by WhatsApp or SMS. Povito accounts for shoppers have no password.

Who am I buying from?

Each product is sold by the shop named on its page. If several shops offer the same product, we show you the best offer first, and you can see the others.

Why did my order arrive in more than one parcel?

When your basket has products from different shops, each shop prepares and delivers its own part, so they can arrive separately and at different times.

Delivery

How much is delivery?

Delivery is currently free on every order.

Where do you deliver?

Povito serves Iraq only. Each shop decides which governorates and cities it delivers to. If a shop does not deliver to your address, checkout tells you which shop it is before you pay.

When will my order arrive?

Checkout shows the estimated delivery time for each shop for your address. You can follow each part of your order from your order page or with Track order.

Payment

How can I pay?

  • Cash on delivery: you pay in cash when your order arrives.
  • Card, through NassPay.
  • ZainCash.

Online payments are made on Povito Checkout (checkout.povito.com), Povito's payment page. Your card details are entered with the payment provider and are never stored by Povito.

Is cash on delivery always available?

Cash on delivery is available on most orders. When a basket mixes shops that are delivered in different ways, checkout may offer online payment only and tells you so.

Cancellations, returns and refunds

Can I cancel my order?

Yes, until it has been handed over for delivery. Open your order and choose Cancel order. Anything you already paid is refunded.

How do I return something?

Within 14 days of delivery, open your order and choose Request a return. Pick the items and tell the shop why. The shop reviews your request and you hear back by message. If you cannot agree with the shop, choose Get help with this order and the Povito team will step in. The full rules are on our Shipping & Returns page.

When do I get my money back?

Once a return is approved or an order is cancelled. Online payments are refunded to the method you paid with. Where that method cannot take an automatic refund, and for cash on delivery, the Povito team contacts you and returns the money by hand.

Your account and data

How do I get help?

Choose Get help with this order on your order page, open Submit a ticket in your account, or write to support@povito.com.

What does Povito do with my data?

We use it to deliver your orders and run Povito, and we never sell it. Our Privacy Policy explains what we collect, who we share it with and your choices.