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Povito

Shipping & Returns

Last updated: 19 October 2026

Delivery

  • Who delivers. Each shop delivers its own orders, or uses a courier that Povito has arranged for that shop. Checkout shows who delivers each part of your order.
  • Cost. Delivery is currently free.
  • Where. Povito delivers in Iraq only. Each shop chooses the governorates and cities it delivers to. If a shop does not deliver to your address, checkout tells you before you pay, and you can change the address or remove that shop's products.
  • When. Checkout shows the estimated delivery time for each shop for your address. Times are estimates, not guarantees.
  • Several shops, several deliveries. Products from different shops are prepared and delivered separately.
  • Cash on delivery. Please have the exact amount ready. Cash on delivery may not be offered when a basket mixes shops that are delivered in different ways; checkout tells you when that happens.
  • If delivery fails. If an order cannot be delivered, for example because nobody could be reached at the address, it goes back to the shop and is cancelled. Anything you paid online is refunded.

Cancelling an order

You can cancel an order from your order page until it has been handed over for delivery. Cancelling cancels the whole checkout, every shop's part of it. Anything you paid is refunded. After that point, wait for the delivery and ask for a return.

Returns

  1. Within 14 days of delivery, open your order and choose Request a return.
  2. Choose the items and quantities, and tell the shop why you are returning them.
  3. The shop reviews your request. You hear the decision by message, and the shop tells you how the item comes back.
  4. If the shop turns your request down and you disagree, choose Get help with this order. The Povito team reviews it and can order a refund.

Return items in the condition you received them, with their packaging and accessories, unless they arrived damaged, faulty or not as described. Some shops publish their own returns policy on their shop page.

Refunds

  • Cancelled orders and approved returns are refunded for the amount you paid for those items.
  • Online payments are refunded to the method you paid with. Where that method cannot take an automatic refund — today this includes card payments through NassPay — the Povito team returns the money to you by hand.
  • Cash on delivery orders are refunded by hand: the Povito team contacts you on your order's phone number to arrange the refund, for example by bank transfer or a mobile wallet in your name.
  • How long a refund takes to reach you depends on your bank or wallet once it has been sent.

Questions about a delivery or a refund: choose Get help with this order, or write to support@povito.com.